Refund Policy

At Optima Care Pharmacy, customer satisfaction is our priority. We strive to ensure that every product you receive meets the highest standards of quality and care.

1. Eligibility for Refunds

• Refunds are available for products that are damaged, defective, or incorrect upon delivery.
• To qualify, items must be returned in their original packaging and condition within 7 days of purchase.
• Prescription medications and temperature-sensitive items cannot be returned or refunded once dispensed, in compliance with health regulations.

2. Process for Refunds

• Contact our customer service team with your order details and reason for return.
• Once your request is reviewed and approved, you’ll receive instructions for returning the item.
• Refunds will be processed to your original payment method within 5–10 business days after we receive the returned product.

3. Non-Refundable Items

• Opened or used products.
• Items purchased on clearance or promotional sale.
• Custom or special-order items.

4. Exchanges If you received a defective or incorrect item, we’ll gladly exchange it for the correct product at no additional cost.

Optima Care Pharmacy reserves the right to update this policy as needed to comply with regulatory standards and improve customer experience.